Real people, real answers
Stuck on setup, or unsure whether your building's buzzer is compatible? Ask us — we typically respond to all support requests within hours.
Frequently asked questions
How will my buzzer change after I setup Enterkey?
By default, Enterkey forwards calls to your personal phone, as usual.
But if you've unlocked your door through the app, the buzzer will call your virtual number instead, and guests will be let in automatically without needing your personal phone.
What is a virtual number?
Your virtual number is a phone number we create for you, it isn't tied to a specific phone or SIM card. Instead, it is a virtual number that is tied to your Enterkey account.
Can I forward calls for buzzer access to multiple phones?
Yes, with Enterkey you can easily forward calls for buzzer access to multiple phones. From the app, simply invite the individuals you want to have access and they will be able to answer calls from the buzzer and grant access to your building.
What happens when someone buzzes while I'm asleep or away?
If you've armed a key, Enterkey answers the buzzer and lets them in automatically — you don't have to touch your phone. If no key is active, the call forwards to your phone like normal, and you can set a recurring schedule for times you'd rather not be disturbed.
Is Enterkey compatible with my buzzer system?
Enterkey is designed to work with all buzzer systems that dial out to a mobile phone number. If your buzzer dials your mobile phone number, you can use the Enterkey app to control it.
If your buzzer system strictly requires an in-unit hard landline, you will not be able to use Enterkey.