Your privacy is important to us. It is Enterkey's policy to respect your privacy regarding any information we may collect from you across our website, https://enterkey.app, our mobile application ("Enterkey"), and other digital properties we own and operate.
Information We Collect
Log Data
When you visit our website or use our app, our servers may automatically log the standard data provided by your device or web browser. This may include your device's Internet Protocol (IP) address, your browser or app version, the pages or screens you visit, the time and date of your visit, the time spent on each page or screen, and other diagnostic details.
Device Data
We may also collect data about the device you're using to access our website or app. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal Information
We may ask for personal information, such as your:
- Name
- Email address
- Phone or mobile number
- Residential address or building information
- Buzzer or intercom access codes
Usage Data
We may collect data about how you use the Enterkey app, including buzzer access events, call logs, access frequency, and feature usage patterns. This data helps us improve the service and troubleshoot issues.
Legal Bases for Processing
We will process your personal information lawfully, fairly, and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
- It's necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide the Enterkey service you request from us);
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
- We need to process your data to comply with a legal obligation.
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We don't keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
Collection and Use of Information
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- To provide, operate, and maintain the Enterkey app and its core buzzer access functionality;
- To enable you to customize or personalize your experience of our app and website;
- To process and manage buzzer access requests, call forwarding, and intercom interactions;
- To contact and communicate with you, including for customer support;
- For internal record keeping and administrative purposes;
- For analytics, market research, and business development, including to operate and improve our app and website;
- For advertising and marketing, including to send you promotional information about our products and services;
- To comply with our legal obligations and resolve any disputes that we may have; and
- To detect, prevent, and address technical issues, fraud, or security concerns.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, cloud hosting providers, telecommunications providers (such as Twilio for call forwarding and DTMF functionality), analytics providers (such as PostHog), data storage providers, error loggers, maintenance or problem-solving providers, marketing or advertising providers (such as Meta and Gojiberry, only if you accept advertising cookies on our website), professional advisors, and payment systems operators;
- Our employees, contractors, and/or related entities;
- Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights;
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you; and
- Third parties to collect and process data on our behalf.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
International Transfers of Personal Information
The personal information we collect is stored and processed in Canada and the United States, or where we or our partners, affiliates, and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction, and this might mean that you will not be able to seek redress under our jurisdiction's privacy laws.
Your Rights and Controlling Your Personal Information
Choice and consent: By providing personal information to us, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian's permission to access and use the app and website, and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us; however, if you do not, it may affect your use of the Enterkey app or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of the Enterkey app or our services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Account deletion: You may request the deletion of your Enterkey account and all associated personal data at any time by contacting us. Upon account deletion, we will remove your personal information from our active databases, though some information may be retained as required by law or for legitimate business purposes.
Cookies and Tracking Technologies
We use "cookies" and similar tracking technologies to collect information about you and your activity across our site and app. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
We also use analytics tools such as PostHog to understand how users interact with the Enterkey app. These tools may collect information about your device, usage patterns, and in-app behavior to help us improve our service.
Meta Pixel (advertising cookies): Our website can use the Meta Pixel, a tool from Meta Platforms, Inc., so we can show Enterkey ads on Instagram and Facebook to people who have visited our website, and measure those ads. It only runs if you choose Accept in the cookie banner on our website. If you accept, the Meta Pixel sets Meta cookies in your browser and sends Meta the pages you view on our website, when you tap a button to download Enterkey from the App Store, your IP address, and browser and device information. Meta may combine this with information it holds about you, such as your Facebook or Instagram account, and uses it under its own privacy policy (https://www.facebook.com/privacy/policy). If you decline, or don't answer, the Meta Pixel does not load and nothing is shared with Meta. The Meta Pixel never runs in the Enterkey app, in the Enterkey web app after you log in, or on pages that show your account details.
Goji website visitor tracking (advertising cookies): Our website can also use Goji, a website visitor tool from Gojiberry, to understand which companies and people visit our website so we can follow up and improve our marketing. It only runs if you choose Accept in the cookie banner on our website. If you accept, Goji's script sets cookies in your browser and sends Gojiberry the pages you view on our website, your IP address, and browser and device information, which Gojiberry may use to identify the company or professional profile associated with your visit. If you decline, or don't answer, Goji does not load and nothing is shared with Gojiberry. Like the Meta Pixel, it never runs in the Enterkey app, in the Enterkey web app after you log in, or on pages that show your account details.
You can change your choice at any time with "Cookie settings" at the bottom of any page of our website, and you can also clear cookies in your browser settings. You can control the ads Meta shows you in your Facebook or Instagram ad preferences.
Telecommunications Data
The Enterkey app uses telephony services (including Twilio) to facilitate buzzer access through call forwarding and DTMF tone generation. In the course of providing this functionality, we may process call metadata such as phone numbers, call timestamps, call duration, and DTMF inputs. This data is used solely for the purpose of operating the buzzer access service and is handled in accordance with applicable telecommunications regulations.
Text Messaging (SMS)
By providing your phone number in the Enterkey app and checking the optional SMS consent box, you agree to receive text messages from Enterkey, including account notifications, help setting up your buzzer and replies to your support requests. Consent is not required to use Enterkey. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help.
Phone numbers collected for text messaging, and your SMS consent, are never shared with or sold to third parties or affiliates for their marketing or promotional purposes. This information is used solely to deliver the messages described above.
AI Assistant Connections
You can connect Enterkey to an AI assistant such as Claude, so you can check your door, see recent buzzer activity and manage your keys by chatting. Nothing is shared with an assistant until you sign in to Enterkey and choose Allow on the connection screen.
Once connected, the assistant can read your keys and schedules (but not the PINs of keys you already have), your buzzer activity, your Enterkey number and the names of the people on your account, and it can turn keys on and off, create guest keys and schedules, and delete keys when you ask it to. The assistant receives this information to answer you, and its handling of your conversations is covered by its provider's own privacy policy (for Claude, Anthropic's).
On our side, we store a record of each connection (which assistant, when it was connected and last used), encrypted sign-in credentials for it, and a log of which actions it took and when, to run the service, help you with support and prevent misuse. We do not use this information for advertising and do not sell it. You can disconnect an assistant at any time in the Enterkey web app under Settings, Connected Apps, which ends its access immediately. Deleting your Enterkey account also ends every connection, and you can ask us at support@enterkey.app to delete these records.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
Limits of Our Policy
Our website and app may link to external sites or services that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website, app, or email notification. Your continued use of the Enterkey app after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Enterkey Website: https://enterkey.app Email: support@enterkey.app