Why 20% of Apartment Deliveries Fail and How to Fix It

Why This Problem Matters

Delivery failures are a frustrating reality for many apartment residents, delivery drivers, and property managers. Every day, delivery drivers from Amazon, FedEx, UPS, DoorDash, and UberEats face obstacles trying to get inside buildings. Broken buzzers, locked gates, and unresponsive intercoms prevent them from making timely deliveries. This means packages are often left outside, returned to the depot, or meals arrive cold, frustrating both drivers and residents.

The consequences go beyond inconvenience. Missed deliveries can mean missing vital prescriptions, important documents, or time-sensitive meals. Residents often find themselves waiting by the door in pajamas just to let in couriers, while delivery drivers waste precious time calling or texting residents for access. For property managers, these repeated access issues lead to more complaints and logistical headaches, stretching their already limited resources.

Given the rise in online shopping with over 70 million packages delivered daily in the US alone, and the increasing popularity of food delivery, these problems have only worsened. Studies show that roughly 20% of apartment delivery attempts fail on the first try due to access problems, making it clear that the traditional access systems aren’t keeping up with modern needs.

Real Examples: What Actually Happens

Delivery drivers experience significant delays when they encounter malfunctioning buzzers or outdated intercoms. Imagine an Amazon driver who arrives with a package but cannot contact the resident because the buzzer is broken. The driver might leave the package unattended outside, risking theft or damage, or return it to the warehouse, delaying delivery.

Residents share stories of waiting anxiously at home for food deliveries that never arrive hot because the driver couldn’t get buzzed in. Some recount being forced to stay near the entrance all evening, sacrificing convenience and privacy. On platforms like Reddit and Quora, frustrated tenants complain about complicated or restricted package room hours that make retrieving deliveries challenging.

Property managers deal with mounting pressure as they receive constant complaints about missed deliveries and security concerns. They struggle to coordinate access for multiple delivery services, often losing track of keys or codes distributed to drivers, leading to confusion and security risks.

What’s Wrong With Traditional Systems

Traditional apartment buzzers and phone intercom systems were designed decades ago and have not evolved to meet today’s delivery demands. Physical hardware like wired callboxes and buzzers frequently break down or become outdated. Residents are left with no way to buzz deliveries remotely if they are away from home.

Shared lobby codes are common but risky, as they can be shared beyond intended users, leading to security vulnerabilities. Intercoms often fail silently, leaving delivery drivers stranded at entrances with no way to reach residents. The concept of “buzzer bombing,” where unauthorized individuals exploit outdated systems to gain access, continues to grow, raising major safety concerns for tenants.

Modern Smart Access: Industry Trends

The multifamily housing industry is rapidly shifting toward modern, cloud-based smart access systems that solve many traditional problems. One-time PINs and QR codes are emerging as effective methods to grant secure, temporary access to delivery drivers and guests. These time-limited codes reduce the risk of code sharing and misuse, offering a smart alternative to permanent keys or codes.

Mobile access apps allow residents to buzz in visitors and deliveries remotely, even when they’re not home. This technology eliminates the frustration of broken buzzers and missed deliveries.

Many newer apartment buildings are moving towards video intercoms combined with cloud-managed access systems. These systems provide residents with real-time visibility of who is at the door, and building managers with audit trails that enhance security monitoring. Such technology is becoming standard and is reshaping how residents and managers control apartment entry.

How Enterkey Solves This Problem

Enterkey transforms any apartment buzzer into a smart access system without requiring hardware upgrades. With Enterkey, delivery drivers get temporary, single-use PINs that expire after a set time, ensuring deliveries can be made securely and efficiently. This solves the daily struggle of drivers stuck outside or residents missing packages.

Enterkey comes with a one-month free trial for new members, so you can test everything before paying a cent. Residents can remotely buzz in deliveries from their smartphones, even when away from home, using the app’s delivery-friendly design that works seamlessly with popular services like DoorDash, UberEats, Amazon, FedEx, and UPS.

The system also supports guest and family access sharing, enabling tenants to control who can enter their building in a secure way. Real-time security logs and activity audit trails give residents and property managers peace of mind by monitoring access events and reducing unauthorized entry risks such as buzzer bombing and PIN code abuse.

Because Enterkey is cloud-based, there is no need for costly hardware installations or wiring updates, making it a zero-cost adoption solution for buildings wanting to upgrade their apartment entry system without disruptive renovations.

Takeaway

Delivery failures, security risks, and outdated access systems create daily frustrations for apartment residents, delivery drivers, and property managers alike. Modern smart access technology is the key to solving these problems efficiently and securely.

Enterkey offers an innovative, easy-to-use solution that modernizes apartment building buzzers with temporary PINs, remote buzzing, and seamless integration with existing workflows—eliminating delivery delays and enhancing security.

Get Started with Enterkey Today

Ready to end delivery failures and security worries at your apartment building? Try Enterkey for free and experience the convenience of a smart buzzer system that works.

Whether you’re a resident tired of missed deliveries, a delivery driver fed up with access barriers, or a property manager overwhelmed by complaints, Enterkey is designed to make your life easier.

Sign up today and never miss a delivery again with Enterkey’s smart, secure, and free apartment entry system.